Barry Robb
Head of Performance Management, Merchant Services @Worldline
Dunfermline, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2020 — Present
Head of Performance Management, Merchant Services @Worldline
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Edinburgh, GB
Leading an international team to drive the transformation of customer service performance management. Optimizing technology for efficiency and driving ever increasing value from data-based management insights.
EDUCATION
1997 — 1998
University of the West of Scotland
BSC
1995 — 1996
Institute of Operations Management
Diploma
1991 — 1993
Reid Kerr College, Paisley
HND
SKILLS
Business Process ImprovementPre-SalesProject DeliveryService DeliveryBusiness AnalysisIT Service ManagementAccount ManagementChange ManagementProject Portfolio ManagementTeam ManagementVendor ManagementIT ManagementOutsourcingProcess ImprovementStrategyCustomer Relationship Management (Crm)Rfp GenerationAgile MethodologiesBusiness ProcessManagementBpoCustomer ExperiencePrince2Program ManagementSoftware Project ManagementPerformance ManagementCrmItilLeadershipStakeholder ManagementOperations ManagementTeam LeadershipCustomer SatisfactionProject ManagementProject PlanningBusiness StrategyBusiness Intelligence
ABOUT BARRY ROBB
Professional manager & change agent with significant experience working transversally…
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