Saif Tayae

Customer Operations Business Analyst @Worldline

Aachen, DE

Managing cross-functional communication between customers, internal departments, suppliers and stakeholders to ensure smooth service and process handling- Analysing service and performance indicators and preparing monthly and annual reports, dashboards and management reports to support customer success strategies- Verifying invoice accuracy and reconciling financial records to ensure transparency and trust- Supporting budget and financial planning through data collection, forecasting and controlling- Coordinating logistical workflows, supply chain processes and operational procedures, as well as proactively resolving escalations, customer enquiries and operational challenges

Ecole Nationale de Commerce et de Gestion de Fès ( ENCG FES )

Master

Hochschule Kaiserslautern / Kaiserslautern University of Applied Sciences

Master of Arts - MA