Barack Liu
Technical Account Manager @GMI Cloud
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WORK HISTORY
Technical Account Manager @GMI Cloud
Mountain View, CA, US
Serve as the primary technical contact for enterprise customers leveraging GPU cloud infrastructure for AI/ML workloads- Provide technical guidance on GPU-based system architectures, ensuring performance, scalability, and stability for high-performance computing environments- Monitor customer environments to identify potential risks and performance bottlenecks, implementing preventative measures- Conduct workshops, training sessions, and tailored consultations to help customers maximize GPU Cloud utilization- Support cloud migrations by leveraging expertise in AI infrastructure, Kubernetes, and distributed computing tools (Ray, Slurm, vLLM, SGLang)- Collaborate with customers on operational reviews to assess resource utilization, performance improvements, and cost optimization- Work with container orchestration and scheduling using Kubernetes (K8s) for large-scale AI infrastructure deployments
EDUCATION
Shanghai Jiao Tong University
Master's degree, Computer Science
Huazhong University of Science and Technology
Bachelor's degree, Economics
Huazhong University of Science and Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
University of Washington
Master's degree, Computer Science
ABOUT BARACK LIU
I am a customer-focused technical professional with a unique blend of cloud engineering, product management, and entrepreneurship experience across global technology companies and startups. My expertise spans delivering enterprise-grade technical solutions, driving customer success, and managing cross-functional projects from concept to launch.I hold a Master’s degree in Computer Science from the University of Washington, a Master’s in Computer Technology from Shanghai Jiao Tong University, and a dual Bachelor’s in Electronic Information Engineering and Economics from Huazhong University of Science and Technology.Professionally, I have: • MAQ Software – Led data operations and cloud solution design as a Technical Project Manager, streamlining workflows and ensuring high-performance system delivery. • Microsoft – Served as a Customer Engineer for 30+ top enterprise clients, delivering 1,400+ hours of technical solutions annually, improving mission-critical performance (e.g, reducing conferencing latency by 30%+), and earning 95%+ customer satisfaction. • Tencent – Supported WeChat Mini Program product development through market research and feature design, achieving measurable efficiency boosts for enterprise clients. • Founder, Cheng Qi Dian Xin – Secured $150K in venture funding, built a product used by 300K+ users, and drove double-digit monthly revenue growth.With 10+ years of programming experience (C++, C#, Python, Java) and certifications in M365 Security Administration, Microsoft Teams Administration, and Azure Fundamentals, I bring both the technical depth and the interpersonal skills needed to excel in Customer Engineer, Support Engineer, Solution Engineer, or Sales Engineer roles.I am passionate about solving complex technical challenges, bridging customer needs with innovative solutions, and building long-term client relationships.Let’s connect (y••••••••@outlook.com) to explore how I can help your organization deliver impactful, scalable technology outcomes.
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