Bandita Lenka
Service Delivery Manager @Capgemini
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WORK HISTORY
Service Delivery Manager @Capgemini
Bengaluru, IN
Monitor project progress, identify and proactively address roadblocks, and implement corrective actions as needed.2. Track and report on key project metrics and KPIs to measure success and identify areas for improvement.3. Builds strong working relationships; capable of guiding, assessing, and supporting team member development.4. Manage teams of Delivery Managers and Campaign Managers working across creative teams and marketing operations to ensuring programs and campaigns are implemented, within budget to the required quality levels.
EDUCATION
Siksha 'O' Anusandhan University
Master of Computer Applications (MCA), MCA
Sushilavati Women's Senior College, Rourkela
BSc., Physics, Mathematics
ABOUT BANDITA LENKA
Manage multi‑vendor delivery: contracts, commercial performance, and service credits; drive quarterly service reviews and roadmaps- Lead the strategic planning and operational integration of tools and systems within the MarTech stack to drive innovation and streamline workflows- Adept at governance, commercials, and reporting (SOWs, invoicing, forecasts) with a data‑driven approach using Power BI dashboards to speed decision‑making and transparency- Proven at stabilizing production, driving continuous service improvement (CSI), and delivering peak‑readiness (holiday, festivals, launches) while optimizing cost-to-serve and vendor performance- Leverage Power BI to drive data-informed decisions, streamline reporting workflows, & deliver strategic insights across teams- Skilled with Microsoft Excel, Power Point and PowerBi. Created 10-15 data models and 5-7 interactive dashboards/reports in PowerBI, reducing reporting time by 25% & improved decision-making accuracy by 10%- Risk & Issue Management: Proactively identifying, assessing, and mitigating project risks and resolving issues to keep the project on track- Budget & Resource Allocation: Efficiently managing project financials, timelines, and human resources. Managed budgets of up to $2M -$10M for 2-3 projects, achieving 98% adherence to financial plans- Quality Assurance & Deployment: Overseeing testing strategies (UAT), deployment processes, and go-live readiness. Led UAT for 3-5 projects involving 50-100 users, resulting in a 80% reduction in post-deployment issues- Client Relationship Management: Building trust & maintaining strong relationships with clients, managing expectations, and navigating complex dynamics. Maintained strong relationships with 5-7 key stakeholders, achieving 90% satisfaction scores or securing 2-3 repeat engagements- Cross-functional Team Leadership: Inspiring, guiding, and coordinating diverse teams towards a common goal. Led and mentored teams of 5-10 members across 2-3 departments, improving team productivity by 15%- Process Optimization: Identifying inefficiencies in current business processes and designing streamlined solutions within Salesforce- Optimized 3-5 business processes within Salesforce, reducing manual effort by 30% or processing time by 15%- Problem-Solving & Decision Making: Analyzing complex project challenges, evaluating options, and making sound, timely decisions- Resolved 8-10 critical project roadblocks, saving 200+ hours or $50K+ resources, saving 200+ hours or $50K+ resources
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