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Balal Mumtaz
Information Technology Manager @Tribute Technology
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WORK HISTORY
Information Technology Manager @Tribute Technology
Middleton, WI, US
Led digital transformation of IT operations to streamline processes, eliminate redundancy, reduce costs, enhance efficiency, improve customer satisfaction, standardize equipment, and establish performance measurement.• Outsourced help desk to 24/7/365 global model, reducing overhead by 37% in 3 years• Consolidated 18 different email platforms, improving cost, collaboration, and management• Cut $1.5M in SaaS waste via vendor negotiations and system optimization• Closed 7 offices and enabled remote work, reducing facility overhead• Deployed OKTA SCIM and migrated to Windows 11 for security compliance• Built global onboarding/offboarding process and hired offshore engineer• Led quarterly tech webinars, boosting adoption and lowering ticket volume• Implemented InTune and Entra ID to streamline device provisioning and policy enforcement• Standardized hardware and network equipment across offices for simplified management• Built and executed IT roadmap aligned to business growth and scalabilityGeography; US, Canada, Philippines, India, Ukraine
EDUCATION
The University of Faisalabad
Bachelor of Technology - BTech, Computer and Information Sciences and Support Services
ABOUT BALAL MUMTAZ
Exceptionally successful, customer obsessed, bold strategist, and results-driven IT…
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