Vivvek Bajaj

CIO & Transformation Director @Leaseplan

Gurugram, IN

Mentored a team comprising of Application & Infra managers, analysts, developers, service delivery, UI/UX designers, and information security. Also led teams from Procurement and Insurance BU.Rolled out Business Process Automation on Oracle Cloud, leveraging a combination of Process Cloud, Database Cloud, Integration Cloud, and Content Management components. Metrics used to track & measure re-engineered process performance (Lean).Collaborated (Design Thinking) with leadership in Commercial function, Architecture, InfoSec, and external partners for implementation of Liferay Digital Experience Platform, Commerce and Analytics to chart the customer journey within the DIY customer portal. One of its kind solution in the industry, this initiative facilitated CPQ, digital sales (e-comm), hyper-personalization, with real-time insights.Transformed Insurance business model. Setup an in-house team of front-office and back-office. Additional revenue of INR 5 mn generated in the first year of transition. Helped re-engineer Insurance processes and deployed a Cloud based CRM solution.Upgraded & Stabilized business critical Enterprise Systems through the implementation of Product Roadmap strategy. Incorporated customer feedback, aligned with company objectives, reduced technical debt, and cost optimization.Developed and implemented a comprehensive Information Security & Privacy program that reduced the risk of security incidents, viz, data encryption, annual VA/PT (OWASP Top 10), CERT-In compliance, Data disposal & retention, and user education.Implemented process improvements following ITIL guidelines in Service Delivery, including Strategy, Design, Transition, Operations and Continual Improvement.Workstream Sponsor for integration of Digital and Business Operations for LeasePlan | ALD merger in India. Defined Integration Plan, TO BE Digital landscape, Target Operating Model, Value Synergies and Cost-To-Achieve.CAPEX & OPEX ownership.