Jagadeesh Ananthaiah
Vice President of Customer Success @Aviso AI
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WORK HISTORY
Vice President of Customer Success @Aviso AI
Bangalore Urban, IN
EDUCATION
Bangalore University
Bachelor of Engineering (B.E.), Computer Science
BITS Pilani Work Integrated Learning Programmes
Post Graduate Certificate Programme in Artificial Intelligence and Machine Learning, Computer Science
Modern College, University of Pune
Bachelor of Computer Science, Computer Science
ABOUT JAGADEESH ANANTHAIAH
With 30 years of IT experience across Product Development, Customer Success, and Cloud Operations, I have developed a comprehensive skill set in domains such as SAP CRM, SAP Business ByDesign (Financials), IT Service Management, and IT Operations Management.Customer Success Leadership (16 years):1. Established regional practice centers with a focus on protecting customers, driving product adoption, ensuring successful renewals, and identifying upsell and cross-sell opportunities. This included strategising customer engagement programs, coaching and mentoring of practitioners, establishing strong working relationships and networks with Sales leaders and create strategic plans for challenging competitive displacement pressures at customers.2. Led escalation management efforts, resolving complex customer issues and enhancing overall satisfaction.SaaS Operations Expertise (2 years):1. Automated customer-facing SaaS Change Management processes, streamlining operations and improving efficiency.2. Optimised SaaS operations by transforming upgrade and update processes, infrastructure maintenance, and reducing outages to deliver seamless cloud services.Software Development Experience (12 years):1. Worked in various domains including SAP Customer Relationship Management, SAP Business ByDesign, BMC IT Service Management, and IT Operations Management.2. Progressed through roles from developer to development manager, leading large, globally distributed teams.I love engaging with diverse individuals and drawing insights from their experiences. My collaborative problem-solving approach has been instrumental in my career achievements. With a proven track record in managing strategic programs, leading global teams, and fostering a culture of accountability, I believe in leadership through inclusivity, trust, and empowerment. This philosophy has enabled me to build high-performing, self-driven teams adept at thriving in dynamic, fast-paced environments. I remain composed under pressure, consistently delivering results.
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