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Mohammed Ameer Baig
Implementation Manager @Shiji Group
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WORK HISTORY
Implementation Manager @Shiji Group
US
Manage implementation project process & organize client-facing kick-offs.Acquire and review customer requirements for operational workflow needs to execute project successfully.Consult with clients on best practices for their implementation and use of products to meet their business requirements and establish timeline.Work closely with internal departments such as Sales, Account Management, and Product teams to provide services required to meet expectations.Collaborated with management, partners, and cross-functional teams to achieve project objectives.Act as an internal technical product knowledge resource in collaborative training, testing, and troubleshooting activities.Act as training resource for new implementation team members.Assist in developing and updating implementation processes.Consistently improve technical product knowledge through training, self-directed research and consultation.Defining documentation and training technical assets.Provided proactive pre and post-sales technical support, delivering high-quality customer service.Provide exceptional customer service to clients.Provide feedback to the development team around potential customer enhancements.Assist product team in filing and resolution of bugs and/or issues.
ABOUT MOHAMMED AMEER BAIG
Implementation (Project) Manager
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