Bachir Coulibaly
Network Operations Manager @365 Data Centers
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WORK HISTORY
Network Operations Manager @365 Data Centers
US
Manage, Mentor, train and hire remote Network and System support engineers and technicians as part of a 24 hours, 7 days a week team. Plan, direct, maintain, and coordinate network installations, maintenances, upgrades and operations. Build, maintain and improve operational and network troubleshooting processes and procedures. Responsible to maintain customer’s network support expectations and ensure quality of service. Oversee day to day operational aspects of all support engineers and technicians. Manage team performance in an effective, consistent and timely manner. Create and analyze team performance reports, to determine overall needs from a technical and resource availability aspects. Plan, Manage and oversee all operational projects, and provide detailed progress report to the Vice-President of Customer Support.
EDUCATION
New Jersey Institute of Technology
Computer Engineering Technology
Essex County College
Associate's degree, Engineering
SKILLS
ABOUT BACHIR COULIBALY
Versatile and innovative professional with extensive management experience in various business operational structures. Analytical strategist skilled in successfully building and implementing processes that enhance organizational initiatives and deliver significant returns. Collaborative communicator focused on building productive internal systems and promoting synergies that boost performance. Proven record of successfully leading teams of professional contributors. Bilingual in French and EnglishI approach scenarios with meticulous strategies based on my expertise in the following areas:Customer SupportNeeds AssessmentsProject ManagementTechnical ProcessesBusiness SolutionsConnect with me today to find out how I’ll make your performance objectives my mission and facilitate the advancement of your operational capabilities.
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