Azhar Jamaldeen
Cisco Renewals Business Manager @Softcat
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WORK HISTORY
Cisco Renewals Business Manager @Softcat
Part of Softcat’s Customer Experience framework that ensures maintaining constant touch with the customers and developing awareness and knowledge across Cisco’s opportunities. The role is to continue Engaging with the sales organisations and various stakeholders that reside in Cisco to drive the renewals business with maximum profitability.* Increase the Cisco Renewals opportunity base by building a quarterly forecast and prioritise all the renewals ahead of 30, 60, and 90 days of the expiration date.* Owning the Cisco Lifecycle advantage platform and utilise it for early engagements with the Sales Organisations and sending notifications to customers with regards to their upcoming renewals.* Owning the Cisco’s Services Metrics for reporting, forecasting and to plan the services business on Quarterly and Annual basis to achieve a higher value of rebate and a higher number of discounts whilst maintaining the SSDI.* Contribute as CX advocate while work as the Renewals Manager to Understand expansion/upsell opportunities and potential Cisco EA agreement opportunities that may reside as part of the renewal engagement.* Proactively engage with the aligned renewals team from Cisco to streamline communication and increase collaboration and contribute to forecasting calls with wider Business Managers and Vendor Account Managers.* Proactively look for new opportunities to improve our renewals processes and identify gaps and align CSM and Technical CSM to support for deal closures.* Work with our Cisco Business Managers to increase Cisco Renewals awareness and enablement, reporting and analysis.* Maximise renewals revenue and profitability by applying various Renewals and CX best practices.
EDUCATION
CIM | The Chartered Institute of Marketing
Associate Member , Professional Marketing
University of the West of Scotland
Master of Business Administration, International Business
Asia e University
Executive Master of Science, Strategic Marketing
ABOUT AZHAR JAMALDEEN
A results-driven Sales and Business Manager with over ten years of experience in the IT…
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