Ayan Mathur
Customer Service Representative @Indigo
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WORK HISTORY
Customer Service Representative @Indigo
Toronto, ON, CA
Provide exceptional customer service, resolving 100+ inquiries weekly while maintaining a 95% satisfaction rate, demonstrating strong communication and problem-solving skills.Lead and coordinate in-store event marketing, author signings, and community engagement initiatives that enhance brand visibility and customer relationships.Manage inventory and visual merchandising to support promotional effectiveness and store objectives.Analyze customer feedback data to continuously improve service delivery and customer retention.
EDUCATION
George Brown Polytechnic
Postgraduate Degree, Marketing management digital media
George Brown Polytechnic
Postgraduate Degree, Food tourism entrepreneurship
Institute of Hotel Management (IHM) Ahmedabad
Bachelor's degree, Hospitality Administration/Management
ABOUT AYAN MATHUR
Currently supporting digital campaigns as Social Media & Marketing Assistant at Joliette,…
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