Ashley Brown
Health Insurance Specialist @Centers for Medicare & Medicaid Services
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WORK HISTORY
Health Insurance Specialist @Centers for Medicare & Medicaid Services
Bethesda, MD, US
As a Health Insurance Specialist at the Centers for Medicare & Medicaid Services (CMS), I played a pivotal role in the implementation, oversight, and continuous improvement of the Affordable Care Act (ACA). My work directly contributed to enhancing healthcare access, consumer protection, and operational efficiency, ensuring that millions of Americans could secure and maintain quality, affordable health coverage.Key Contributions & Impact: Guided Key Decision-Making & Modernization Efforts – Provided strategic guidance and direction to internal stakeholders, influencing critical decisions that drove process enhancements and modernization initiatives. These efforts increased efficiency, improved internal systems, and streamlined operations, ensuring a more effective healthcare marketplace.Led Data Audits & Consumer Protection Measures – Directed quality audits of Issuer-submitted enrollment data, identifying transactional deficiencies, inconsistencies, and potential fraud to uphold program integrity and safeguard consumer protections. Enhanced ACA Enrollment & Compliance Processes – Developed and implemented data-driven solutions to improve the accuracy and effectiveness of ACA enrollment transactions, ensuring compliance with federal regulations and minimizing enrollment errors. Strengthened Stakeholder Collaboration & Policy Implementation – Worked closely with issuers, policy teams, and operational units to ensure seamless execution of ACA-related policies, providing technical expertise and solutions to address challenges in enrollment, compliance, and program efficiency. Advanced Public Service & Healthcare Equity – Contributed to the ongoing success of the ACA, ensuring that individuals and families—particularly those in underserved communities—had access to stable, high-quality healthcare coverage.
EDUCATION
Liberty University
Bachelor of Science - BS, Public Administration
Moseley Real Estate Schools
Real Estate
ECPI University
Associates of Applied Science, Health/Health Care Administration/Management
SKILLS
ABOUT ASHLEY BROWN
I am a highly dedicated Healthcare Insurance Specialist with over 20 years of combined experience in public health oversight and operations, stakeholder engagement, policy analysis, and regulatory compliance. My expertise spans leadership, data analytics, risk assessment, and process improvement, allowing me to drive operational efficiencies and enhance service delivery in complex healthcare and insurance environments.With a proven track record in team supervision, strategic planning, and cross-functional collaboration, I excel at interpreting and implementing healthcare policies, conducting in-depth research and analysis, and providing technical guidance to stakeholders. I am adept at developing and executing operational strategies that align with federal regulations, ensuring compliance while optimizing performance and outcomes.My educational background includes an Associate of Applied Science in Health Care Administration from ECPI University and a Real Estate License from Moseley Real Estate Schools in Virginia. Additionally, I hold a Basic Life Support for Healthcare Providers (BLS) certification and have completed extensive training in leadership, communication, and professional development.Beyond healthcare, I am a licensed Real Estate Professional, where I apply my analytical, negotiation, and customer service skills to assist individuals in achieving homeownership. I am passionate about helping others, being a servant leader, and continuously expanding my knowledge to deliver exceptional service in every field I pursue. Recognized with multiple awards for my dedication, outstanding customer service, and problem-solving abilities, I bring a results-driven and solutions-oriented approach to every role I undertake.Whether navigating healthcare regulations, enhancing operational efficiencies, or guiding homebuyers through their journey, I am committed to excellence, integrity, and making a meaningful impact in my professional and personal endeavors.
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