Avesh Lakha
Outcomes Architect @Diabsolut
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WORK HISTORY
Outcomes Architect @Diabsolut
Partner with clients to define and deliver business outcomes by translating strategic requirements into scalable solutions using the Certinia (PSA) suite on the Salesforce platform • Architect end-to-end solutions that align technology capabilities with client business goals, ensuring measurable value realization • Lead solution design, discovery sessions, and complex requirement workshops to shape high-impact delivery strategies • Drive the design and implementation of Certinia PSA solutions, including workflows, automation, and business logic aligned with best practices • Orchestrate integrations across Salesforce Clouds (Sales, Service, Experience) and enterprise systems (SAP Concur, Service Now, D365, XAIT, UKG PRO, Certinia ERP) • Provide technical leadership across project lifecycles, ensuring quality delivery from design through testing and go-live • Act as a trusted advisor to stakeholders, clearly communicating technical concepts, trade-offs, and solution approaches • Enable client success by guiding configuration decisions, ensuring alignment with business objectives and long-term scalability • Support and mentor delivery teams, providing oversight, technical direction, and best practice guidance • Proactively identify risks, troubleshoot complex issues, and ensure smooth implementation and adoption • Deliver technical training and knowledge transfer to empower client teams • Stay at the forefront of Certinia innovations, incorporating new features and best practices into solution design • Collaborate with Project Managers to define execution plans, resource alignment, and delivery milestones
EDUCATION
ANJUMAN-I-ISLAMS SCHOOL OF ENGINEERING AND TECHNOLOGY ATANJUMAN-I-ISLAM KALSEKAR TECHNICAL, MUMBAI
Bachelor of Engineering (B.E.), Electronics and Telecommunication Engineering
A-I Abdul Razzak Kalsekar Polytechnic Mumbai.
Diploma, Electrical and Electronics Engineering
ABOUT AVESH LAKHA
I am a dynamic Salesforce Consultant with extensive experience delivering Salesforce-based solutions to enhance business productivity. My expertise spans Sales Cloud, FinancialForce (Certinia) PSA, ERP integrations, and Agile project management (Scrum Master).Highlights of my experience:1. Successfully implemented Salesforce Sales Cloud and Certinia PSA solutions, increasing clients\' operational efficiency by over 30%.2. Expert in streamlining business processes through innovative CRM and ERP integrations.3. Proven track record in driving user adoption and optimizing Salesforce functionalities to align with complex business requirements.4. Passionate about continuous learning, collaboration, and leveraging Salesforce to deliver measurable business outcomes.I\'m always eager to connect with professionals passionate about Salesforce, CRM, ERP, and digital transformation.Specialties-> Salesforce Sales Cloud-> Certinia (FinancialForce) PSA-> CRM & ERP Integration-> Agile Scrum Methodologies-> Process Optimization
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