Akash Verma
Assistant Manager, Continuous Improvement & Data Analysis @TP
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WORK HISTORY
Assistant Manager, Continuous Improvement & Data Analysis @TP
Drive operational improvements and process optimization for major technology clients using Lean Six Sigma principles.•Manage multiple projects simultaneously, focusing on enhancing customer satisfaction, reducing handling times, and improving workforce retention.•Utilize advanced statistical analysis and data-driven approaches to identify root causes and recommend targeted solutions.•Collaborate cross-functionally with teams such as Workforce Management, Quality Assurance, Operations, and Training to implement business-aligned changes.•Serve as a client-facing analyst, delivering insights and strategic recommendations that influence operational and staffing decisions.•Develop and maintain interactive dashboards and reports using Excel and Power BI for real-time performance tracking and decision support.
EDUCATION
Vellore Institute of Technology
Bachelor of Technology - BTech
Sri Chaitanya Educational Institution, Hyderabad
12th
Conestoga College
Master's degree
Conestoga College
Master's degree
ABOUT AKASH VERMA
Assistant Manager, Continuous Improvement and Data Analysis | Six Sigma Yellow Belt Certified | Google Data Analytics Certified | COPC® CX Performance Leader 7.0 Certified
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