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Austin
Interim Deputy Chief Operating Officer @Scope (Aust)
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WORK HISTORY
Interim Deputy Chief Operating Officer @Scope (Aust)
EDUCATION
Melbourne Business School
Masters of Business & IT, Management & Business Systems
University of Melbourne
Masters of Applied Positive Psychology, Positive Psychology
Monash University
Honours Degree of Bachelor of Commerce, Organisational Behaviour
University of Melbourne
Graduate Certificate in University Teaching, Higher Education/Higher Education Administration
University of Melbourne
Doctor of Philosophy (Ph.D.), Management/Psychology
University of Melbourne
Bachelor of Commerce (BCom), Accounting and Finance
SKILLS
ABOUT AUSTIN
As a senior business leader with over two decades of experience, I am dedicated to driving meaningful change, shaping strategic direction, and delivering sustained improvements in operational performance and commercial outcomes. My career reflects a strong record in generalist management across diverse sectors, with a particular focus on centralisation and enablement of business services, technology-driven process improvement, business transformation, and organisational development in complex, highly regulated environments.Currently, I serve as General Manager of Workforce Management at Scope Australia, the nation’s largest provider of disability services. I lead Scope’s largest middle-office function, supporting frontline teams through effective roster development, scheduling and allocations, time and attendance, and management of contingency workforce resources. My approach blends technical capability with commercial insight to build high-performing teams and develop strategies that achieve real-world impact for the people and communities we serve.Throughout my career, I have played key roles in delivering complex change and leading successful transformation initiatives across public, private, and not-for-profit sectors. My formal education spans business, technology, and psychology, including doctoral-level study, providing a well-rounded perspectives on strategic problem-solving. I am committed to applying these capabilities to enhance organisational effectiveness, drive innovation, and deliver outcomes that create lasting value.
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