Aungelique Patton James
Major Incident Specialist @CSG
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WORK HISTORY
Major Incident Specialist @CSG
Incident & Event Management Served as the initial contact point for system-generated events, ensuring timely incident detection and resolution.* Gathered and documented problem descriptions, impact assessments, and technical details, facilitating efficient troubleshooting.* Assisted in whiteboard updates, team engagement, and executive communications during major incidents.* Collaboration & Process Improvement* Worked closely with cross-functional teams to escalate and resolve service disruptions efficiently.* Supported continuous improvement initiatives, refining documentation and response workflows.
EDUCATION
Dorsey Business Schools-Madison Heights
Nursing
SKILLS
ABOUT AUNGELIQUE PATTON JAMES
Dedicated Customer Support and Client Experience professional with 15+ years of…
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