Ritesh Rana
Billing System Analyst @CSG
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WORK HISTORY
Billing System Analyst @CSG
EDUCATION
CV Raman College of Engineering (CVRCE), Bhubaneswar
Bachelor of Technology - BTech, Mechanical Engineering
ABOUT RITESH RANA
With over 4 years of progressive experience in the IT sector, I specialize inapplication and DevOps support for leading telecom clients. I have successfully managed critical incidents, optimizedsystem performance, and ensured seamless client operations through acustomer-focused approach.My expertise spans- Application Support and Site Reliability Engineering- Linux, SQL, Kubernetes, Kafka, ServiceNow, Druid, hdfs and ITIL frameworks- Direct client interaction and stakeholder management- Troubleshooting, root cause analysis, and driving process improvementsI am passionate about leveraging technology to solve complex businesschallenges, and I thrive in fast-paced, collaborative environments. My goal isto continue growing as a solutions-driven professional, contributing toinnovation and excellence in every project I undertake.Let’s connect if you’re interested in discussing technology, telecom, or newopportunities.
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