Atsushi Yoshioka
Customer Support Engineer @Broadcom
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WORK HISTORY
Customer Support Engineer @Broadcom
San Jose, CA, US
Provide Tier 1 customer support and support field applications engineers.• Act as technical lead on customer management issues• FW/Device driver/Application debug using a variety of diagnostic tools.• Manage and prioritize customer issues and customer expectations releasing firmware updates back to customers.• Train and teach customers on tools and capabilities of products• Define and articulate technical product requirements to developers through market requirement and product requirement documents based on customer feedback• Meet with architecture and engineering director level customers to understand product roadmap requirements. Provide feedback to LSI for product improvements.• Analyze competitive offerings and promote development of product features to stay ahead of competition
EDUCATION
Tokyo Metropolitan University
MS
SKILLS
ABOUT ATSUSHI YOSHIOKA
20 years experience in developing/providing solutions for storage system (RAID…
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