Atif Imtiaz
Software Support @Sage
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WORK HISTORY
Software Support @Sage
Duties and responsibilities included; Providing software support for customers for Sage Taxation, dealing with inbound and outbound calls to accountants and IT support. Troubleshooting queries providing on call solutions or remote solutions using multiple vendors of applications resolving above 20 above queries daily. Supporting customers with their software queries, checking financial information, helping with installations, providing process support, providing first call solutions and providing excellent customer service at all time. Achieving and improving customer service monthly KPI targets: customers service target 90%, personal performance 95% and sales leads targets 20%.
EDUCATION
Mossley Hollins High School
English Language and Literature/Letters
The Manchester Metropolitan University
Bachelor's degree, Accounting and Finance, 2:2
ABOUT ATIF IMTIAZ
Director at M-Y Party Bits LTD
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