Aswathy Jayaprakash

Quality Assurance Advisor @Bupa

Manchester, GB

Coordinate and manage Right of Access requests, including Subject Access and medical report requests.Ensure compliance with data protection regulations when handling access requests.Contact customers to follow up on feedback after appointments for Bupa Remote Services.Assist in organizing and managing data related to quality, risk, and governance.Support the organization and retrieval of service documents and records.Help log incidents, allocate investigators, and compile initial findings for investigations.Log and categorize complaints, assign investigators, and assist with case administration.Create purchase orders and process invoices, ensuring financial accuracy.Coordinate clinician induction schedules for smooth onboarding.Provide administrative support for new services and third-party governance activities.Collaborate with internal teams and external organizations to ensure service delivery.