Asokan Thangavelu
Service Delivery Manager @Capgemini
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WORK HISTORY
Service Delivery Manager @Capgemini
Chennai, IN
Currently, as a Delivery Manager i am responsible for managing the service delivery and RUN operations for a leading credit bureau company, having business across the geo - Americas, Africa and Asia, and supported by 100+ technical associates providing 24x7x365 support on onshore/offshore model as per contractual agreement.The key deliverable are, but not limited to Operations Management Service delivery management Customer engagement and escalations handling. Service Level Management (Productivity, Quality, Timeliness) and reporting. Governance
ABOUT ASOKAN THANGAVELU
Strong and an accomplished IT Manager with Service Delivery and Operations Management…
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