Asma Guerna
Expert Amazon Fba Account Manager @Amazon
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WORK HISTORY
Expert Amazon Fba Account Manager @Amazon
Toulouse, FR
I initiated a brand on Amazon, building and cultivating the brand from the ground up, curating a diverse catalog of 3 products.• Managed product listings and work orders through Amazon Seller Central, ensuring timely updates and execution of listing adjustments and fulfillment processes.• Tracked key performance metrics using Google Sheets to generate reports for data-driven decision-making.• Resolved inquiries and addressed issues related to shipments and product listings to deliver exceptional customer service.• Coordinated logistics from supplier shipments to Amazon FBA warehouses, ensuring compliance with customs regulations and inventory management.• Managed infrastructure setups for inventory storage and product launches in collaboration with suppliers and internal teams• Set up and optimized Amazon product listings for SEO, ensuring accurate+ descriptions and compliance with Amazon guidelines.• Managed and optimized Amazon PPC campaigns to drive sales and improve return on investment (ROI).• Collaborated with stakeholders to execute product launches and marketing initiatives on time.Achievements: Successfully generated in sales with an impressive 42% profit margin, underscoring the brand\'s financial success and strategic effectiveness. Improved operational efficiency and reduced shipping delays by 30%. Increased sales by 15% within 6 months through data-driven reporting while maintaining high-quality service. Enhanced customer satisfaction by 20% through proactive issue resolution and optimized service delivery. Boosted product visibility by 20 times through optimized product listings and SEO strategies.
EDUCATION
University of Constantine 1 ( University of Mentouri Brothers Constantine )
Bachelor’s Degree
University of Constantine 1 ( University of Mentouri Brothers Constantine )
Master’s Degree
ABOUT ASMA GUERNA
Customer Success Manager with 8 years of experience in boosting customer retention, growing accounts, and collaborating across teams in various industries. Skilled in onboarding clients, reducing churn, and enhancing customer satisfaction by using data to meet and exceed goals. Experienced in managing high-value client portfolios, ensuring smooth operations, and fostering customer loyalty through personalized service and proactive problem-solving. Trilingual in Arabic, English and proficient in French.
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