Ashwin Thampi Thomas

Product Success Lead @Caresoft Global

Toronto, ON, CA

Caresoft Global Technologies is a leading engineering solutions and technology services company, specializing in automotive benchmarking, cost reduction, and product development. Caresoft partners with global OEMs and Tier-1 suppliers to deliver data-driven insights, virtual validation, and engineering support that accelerate innovation, enhance quality, and reduce time-to-market.Leading the end-to-end development, launch, and operational scaling of an AI-based B2B SaaS product. Driving product strategy and roadmap execution to reduce customer churn and cut internal costs.The voice of the customer—leveraging analytics and Customer feedback to prioritize the product backlog, curate a frictionless customer onboarding journey, and tailor usage dashboards for customer and internal engagement reviews.Define and track OKRs and KPIs to measure success and drive strategic decisions. Equip cross-functional teams with data-driven actionable insights and spearhead customer activation + retention.Design and implement scalable enablement strategies that empower Customer Success Managers to drive adoption, retention, and expansion across key accounts. Developed onboarding programs, playbooks, interactive demos, help resources, automated support flows, and process documentation that improved time-to-value and customer health metrics.