Ashuu Deep L

Customer Operations Analyst @Sainsbury\'s Bank

Rosyth, GB

Advised clients on credit card products and security, resolving fraud prevention queries while ensuring compliance with financial security measures- Maintained detailed operational records, identifying trends to support continuous improvement initiatives- Utilised tools such as TSYS, Touchpoint, and Transaction Manager to manage customer accounts and ensure adherence to defined processes- Collaborated with teams to review manual processes and implement automation for operational performance improvement- Led cross-functional efforts to enhance the customer experience by driving efficiency improvements.