Ashutosh V.
Customer Success Manager @NTT DATA
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WORK HISTORY
Customer Success Manager @NTT DATA
EDUCATION
Kendriya Vidyalaya
Senior Secondary, Non-Medical
Punjab Technical University
Bachelor of Technology (B.Tech.), Computer Science & Engineering
SKILLS
ABOUT ASHUTOSH V.
Senior Customer Success Manager and PMP® certified professional with 10+ years driving customer retention, revenue growth, and digital transformation in global SaaS and enterprise technology environments.PROVEN IMPACT: Managing $3.1M+ annual revenue portfolio across Global SMB and Enterprise accounts Maintained 4.8/5 CSAT scores through proactive delivery lifecycle management Delivered 40% YoY regional revenue uplift via strategic renewals and expansion Reduced customer escalations by 30% through risk tracking and mitigation frameworks Increased product adoption by 30% through data-driven stakeholder engagementWHAT I BRING- Customer Success: End-to-end lifecycle management, QBRs, health scoring, onboarding programs- Program Management: Cross-functional coordination, Agile/SDLC delivery, budget and timeline accountability- Strategic Partnership: C-suite engagement, executive reporting, value realization strategies- Technical Expertise: Salesforce, MuleSoft, Zoho CRM, JIRA, Gen AI, KPI dashboards, data-driven insightsCurrently leading enterprise customer programs at NTT DATA, partnering with global teams to align business objectives with technical delivery. Previously drove customer success initiatives at i3systems.ai in the FinTech SaaS space.PMP® certified | Passionate about turning customer challenges into growth opportunities | Based in Toronto, open to hybrid/remote opportunitiesLet\'s connect if you\'re looking for a customer success or program management professional who delivers measurable business outcomes.
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