Ashley B.
Customer Success Manager @Procore Technologies
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WORK HISTORY
Customer Success Manager @Procore Technologies
Vancouver, BC, CA
EDUCATION
University of Calgary
Bachelor of Arts - BA, Communication and Media Studies
ABOUT ASHLEY B.
As a dedicated Customer Success Manager with a strong foundation in SaaS, I’m passionate about helping clients achieve long-term success and growth. Over the course of my career, I’ve worked with a wide range of clients, from emerging businesses to mid-market companies, ensuring smooth onboarding, fostering adoption, and driving measurable results.I specialize in building strong relationships, identifying opportunities for upselling and cross-selling, and proactively solving challenges before they impact client satisfaction. By collaborating closely with internal teams and leveraging data-driven strategies, I’ve been able to significantly improve client retention and engagement.In addition to my customer success experience, I’ve also built and managed my own Shopify-based business, giving me a hands-on understanding of the e-commerce landscape and the challenges merchants face. This entrepreneurial background helps me approach every client relationship with a solutions-driven mindset and a deep understanding of the customer journey.I’m always excited to tackle new challenges, explore innovative solutions, and help clients unlock their full potential. Let’s connect!
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