Ashish Valloor

End User Support Specialist @AVASO Technology Solutions

Cheadle Hulme, GB

Configure, troubleshoot, and reinstall supported software and peripherals, resolve incidents associated with in-scope equipment and software, offer advice, and assistance to authorized end users.• Highly experienced in working on platforms like MS365, Azure, Windows 10.• Collaborate and throughout assistance to onboarding and off boarding user for a smooth transition including imaging laptop using SCCM, installations, decommissioning etc.• Perform installations, de-installations, cascades, moves, adds and changes for all hardware and software supported under the Services at designated Client sites as requested by Client• Actively involved in learning new technologies and innovations, being part of major change processes and always eager to in-corporate new learnings into business.• Played support roles in relation to network technology when working with different project teams which included DHCP, TCP/IP, switches, routers etc.• Coordinate all internal and external functions and activities required for execution of the IMACs, Coordinate and communicate with designated Client personnel or other third parties concerning scheduling and requirements to minimize the impact on end users• Test the equipment, software, and related services after the implementation of the IMAC request to include network access to confirm the device is functioning as required.• Inventory management which includes all the hardware.• Assist with my team lead in supporting the technicians in different regions with the day to day activities and challenges at workplace.• Receive and respond to inbound incident request from clients, internal and external users.• Assist Client to perform any required end user backup procedures, resolve deskside resolvable incidents that may include the following activities: