Ashish Balsara

Domain Trainer @Genpact India Private Limited Delhi

Mumbai, IN

Designed and delivered comprehensive training programs on Visa and MasterCard dispute and fraud chargeback processes, covering end-to-end dispute lifecycle, fraud detection, and compliance with card network rules.Conducted new hire training, certification, and ongoing process refreshers to ensure high accuracy in handling chargebacks, representments, pre-arbitrations, and fraud cases.Facilitated on-the-job training (OJT) and provided real-time floor support for dispute and fraud scenarios, equipping analysts to resolve chargeback cases within SLA and compliance standards.Developed and maintained training manuals, SOPs, assessments, and case-based simulations to strengthen knowledge of fraud patterns, dispute workflows, and audit requirements.Conducted transaction quality reviews, root cause analysis, and fraud case evaluations, reducing error rates and improving compliance scores.Led monthly process assessments and knowledge audits to ensure alignment with Visa/MasterCard regulations, client requirements, and internal quality standards.Partnered with quality and compliance teams to keep training material updated with regulatory changes, fraud trends, and dispute cycle enhancements.

DURGADEVI SARAF INSTITUTE OF MANAGEMENT STUDIES, MUMBAI

Bachelor of Commerce in Financial Markets (BFM)