Ashley Cook

Voice and Collaboration Product Owner @Allianz

Peterborough, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

May 2023 — Present

Voice and Collaboration Product Owner @Allianz

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SKILLS

IntegrationBusiness AnalysisCisco Unity/Cucm Setup & AdministrationContact Centre ProvisionManagementProject PlanningSales ManagementProject ManagementCloud ComputingTeam ManagementTroubleshootingBt Cloud Setup and AdminProcess ImprovementSiemens Hipath/Operscape Install & AdminBudgetsService ManagementCustomer ServiceIT Service ManagementAccount ManagementChange ManagementTeam LeadershipCall CentersVodafone Storm AdministrationContact CentersKey Account ManagementTelecommunications

ABOUT ASHLEY COOK

Experienced and multi-skilled Telecoms, IT and Operations Manager with a 20 year+ voice/telephony, video conference and workplace services background. Also experienced in supplier and offshore relationships. In addition I am a proven in faults management with good supervisory, analytical and technical expertise. I have a proven ability when it comes to maintaining a high level of performance from telephony systems and have extensive practical knowledge of complex solutions. Experienced in dealing with mobile, retail, call centres and head office solutions, operational performance & customer journey processes Peterborough & Guildford based

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