Asad B.

Senior Business Analyst @Chase

Chicago, IL, US

Conducted comprehensive audits of retail operations across U.S. branches, collaborating with backend teams to assess internal controls, reduce audit costs, and improve compliance through adherence to GAAS standards and internal audit programs.· Facilitated audit interviews with management, documented process evaluations, and developed remediation plans for control weaknesses; drafted detailed audit reports and tracked findings for executive review.· Analyzed financial data from audits and business processes, identifying operational inefficiencies and delivering actionable insights to improve profitability and risk mitigation strategies.· Gathered and documented business requirements for digital banking products such as mobile apps, online banking, and internal servicing platforms, supporting enhancements to ACH, Zelle, and wire transfer systems.· Collaborated with product owners, technology teams, and QA staff in Agile sprints to define user stories, acceptance criteria, and workflows; supported sprint planning, UAT preparation, and backlog grooming in Jira and Confluence.· Conducted gap analysis and impact assessments for migration of legacy credit card servicing systems to modern cloud-based architectures, ensuring process continuity and minimal business disruption.· Developed BRDs and FRDs for customer account management workflows, including fraud detection enhancements, identity verification, and real-time credit check features using third-party vendor integrations.· Worked with compliance, legal, and risk teams to ensure product and process alignment with KYC, AML, SOX, and other banking regulatory standards, documenting adherence in audit-ready formats.