Arushi Abhey
Pathways Operations Manager @Amazon
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WORK HISTORY
Pathways Operations Manager @Amazon
Milton Keynes, GB
EDUCATION
University of Oxford
Master of Business Administration - MBA
PEC University of Technology, Chandigarh
Bachelor of Engineering, Electronics and Communications Engineering
Saïd Business School, University of Oxford
Master of Business Administration - MBA
ABOUT ARUSHI ABHEY
As an MBA candidate at the University of Oxford, I bring over 4 years of experience at Amazon, leading high-impact initiatives that enhanced operational efficiency and customer satisfaction across India Network. I introduced new metrics to improve overall customer experience and decrease delivery defects, successfully scaled Ship with Amazon, and achieved significant cost savings through process optimisation. My efforts in reducing delivery failure, optimising warehouse layouts, and implementing strategies to decrease customer escalations have driven substantial improvements in key performance metrics. I am particularly proud of championing the inclusion of neurodiverse individuals and women in night shift operations, fostering a more inclusive workplace. Passionate about retail and consumer goods, I aim to leverage my skills in strategic planning, data analytics, and process optimization to drive impactful business transformation in these sectors.
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