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Arturo Torres
Fraud Prevention & Chargeback Operations Senior Manager @DiDi
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WORK HISTORY
Fraud Prevention & Chargeback Operations Senior Manager @DiDi
MX
Management of fraud operations and chargeback processes to mitigate risk and enhance customer service. • Leading a team of risk operations professionals, fostering a culture of excellence and accountability. • Implemented strategic initiatives that increased chargeback recoveries, significantly improving operational efficiency. • Collaborated with cross-functional teams to develop innovative solutions for fraud prevention, contributing to DiDi\'s growth in Mexico.
EDUCATION
Universidad Latinoamericana, S.C.
Bachelor of Business Administration (B.B.A.), Administración y gestión de empresas
SKILLS
ABOUT ARTURO TORRES
With over 16 years of professional experience in credit, collections, and fraud operations, I am a data-driven leader who thrives on solving complex challenges and delivering value to customers and stakeholders. I have managed a variety of products and processes across different markets and cultures, including the US, Latin America, Europe and the Middle East, in multinational companies and startups such as American Express, BNP Paribas, and Mundi Trade. Currently, I am the Fraud & Chargeback Operations Sr Manager at DiDi Card, where I oversee the end-to-end fraud prevention, investigations and chargeback strategy and operations for Mexico. I leverage my analytical skills, data analysis expertise, and operational management experience to identify, prevent, and mitigate fraud risks, while ensuring a seamless and satisfying user experience. I also collaborate with cross-functional teams and external partners to optimize fraud detection and resolution, as well as to enhance fraud awareness and education. My mission is to protect and empower DiDi Card customers and business with effective and innovative fraud prevention solutions.
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