Arthe Kaur
Floor & Sales Coordinator @Lucarelli Restaurants
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WORK HISTORY
Floor & Sales Coordinator @Lucarelli Restaurants
Birmingham, GB
Led sales in a high-volume, fast-paced hospitality environment: responsible for daily floor operations, team performance and service standards- Designed and implemented a structured upselling programme across the team, driving a consistent increase in average customer spend and contributing to measurable weekly revenue growth- Launched a customer review initiative to strengthen online brand presence, resulting in a significant uplift in verified ratings across key review platforms and a notable increase in new customer footfall- Built a customer experience framework focused on personalised service and complaint resolution; increasing repeat visit rates and building a loyal returning customer base.
EDUCATION
Coursera
Introduction to Tech Sales
Walsall College
Public/Protective Services
Coursera
Salesforce Sales Development Representative Professional Certificate, Selling Skills and Sales Operations
ABOUT ARTHE KAUR
I am driven by the belief that the best client relationships are built on trust, consistency and a genuine desire to help people succeed; whether that\'s a customer, a learner, a candidate or a colleague.With 5+ years of experience across B2B and B2C sales development, customer success, floor operations and team leadership, I help businesses and individuals get real, measurable outcomes. From generating pipeline through structured outbound to designing upselling frameworks that grow revenue, I focus on creating impact at every stage of the customer journey.I have a strong track record of exceeding targets consistently: 100% quota attainment sustained across 36 months, 55% revenue growth through upselling, and delivering ~£14K in additional weekly revenue through a customer experience initiative I built from scratch.My experience spans B2B training & education, hospitality and retail, with exposure to outbound prospecting, account management, talent acquisition and team leadership.Core strengths: structured outbound prospecting, pipeline generation, objection handling, upselling and revenue growth, client relationship management, and building the kind of customer experience that turns first-time buyers into loyal advocates.Currently seeking a client-facing role in B2B across Account Management, Customer Success, Business Development or Talent & Recruitment.
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