Arkadiy Shoshin
IT Service Support Specialist Iii @First Business Bank
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WORK HISTORY
IT Service Support Specialist Iii @First Business Bank
Provide support for employees via Instant Messages, walk-ins, emails or tickets in ServiceNow- Troubleshoot and resolve issues by guiding the employees verbally or connecting to their workstations directly using SCCM and LogMeIn Rescue- Install and troubleshoot various financial software, windows, Microsoft Office 2016 and Office 365, eFax and network issues- Set up hardware including VOIP phones, workstations, printers, scanners and sit-to-stand desks- Set up new employees in Active Directory, assign Microsoft licenses and phone numbers, set up laptops, iPhones, iPads and order home equipment- Lead new hire orientations for incoming employees both on-site and remote- Create procedures/guides for various tasks.
EDUCATION
City Tech, CUNY
Associate of Arts and Sciences (A.A.S.), Computer Information Systems
City Tech, CUNY
Bachelor of Technology (BTech), Computer Information Systems
SKILLS
ABOUT ARKADIY SHOSHIN
A motivated and experienced Technical Support Analyst with a demonstrated history of…
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