Monica Schlicht
Senior Director of Client Services & Support @First Business Bank
Signup · Get unlimited contacts
WORK HISTORY
Senior Director of Client Services & Support @First Business Bank
Madison, WI, US
Oversees the strategic direction and management of the Client Relationship Specialists and Client Services. Leads a team of professionals to deliver exceptional service to clients and internal stakeholders, ensuring high levels of customer satisfaction and operational efficiency. Tasked with bringing forth leaders within the different lines of business to align in practices and processes, gain efficiencies, improve communication, develop teams, and elevate the client experience.
EDUCATION
University of Wisconsin-Madison
BS, Consumer Science/Personal Finance
University of Wisconsin-Madison
Professional Life Coaching Certification
Edgewood University
MBA
SKILLS
ABOUT MONICA SCHLICHT
I am a career-long professional in financial services, studying and delivering client experiences since 1997. I have a passion for helping others to achieve their goals, both in finances and in life. With 28 years in our business, I am thrilled to put my long time passion to practice in partnership with the very best in our industry, at a company whose advocacy for our clients, our people, and our community are unmatched.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.