Aris Liakos
Senior Customer Success Manager @Forrester
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WORK HISTORY
Senior Customer Success Manager @Forrester
London, GB
Responsible for Forrester’s largest tech clients with a total portfolio value of part in “external projects”including round tables,customer retention programmes and new employee onboarding and training.Develop and execute strategic account plants to drive customer retention and growth.Lead customer onboarding and training initiatives to ensure successful adoption of our services.Monitor and report on customer health and engagement metrics to senior leadership.Mentor and coach junior members of the customer success team to drive professionalgrowth and development.
EDUCATION
University of Kent
Master of Science (MSc), Marketing
University of Kent
BA in International Business, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT ARIS LIAKOS
I am a Senior Customer Success Manager at Forrester, one of the most influential research and advisory firms in the world. With 8 years of experience in account management and customer success roles, I have a proven track record of delivering value, satisfaction, and retention to Forrester\'s largest clients.My core competencies include problem solving, product knowledge, and building strong relationships. I develop and execute strategic account plans, lead customer onboarding and training initiatives, monitor and report on customer health and engagement metrics, and mentor and coach junior members of the customer success team. I also take part in external projects, such as round tables, customer retention programmes, and new employee onboarding and training. My mission is to help customers achieve their business goals by leveraging Forrester\'s portfolio of products and services. I am passionate about customer success and growth, and I enjoy working in a collaborative and dynamic environment.
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