Arevik Torosian

Ux Designer Ii @LexisNexis

GB

Led UX design for an AI-driven product, improving usability, accessibility, and consistency while aligning business objectives with user needs. In the early stages, conducted internal research and hallway testing to quickly validate hypotheses and assisted in external UX research activities, including user interviews, data collection, and analysis. Collaborated with cross-functional teams (engineering, product, marketing) to create seamless and scalable design solutions.• Improved UX by 70% by developing scalable and reusable UX patterns, reducing cognitive load, clicks, and complexity.• Increased user satisfaction to 93%+ through user research, usability testing (e.g, A/B testing, surveys, analytics-based insights), and iterative improvements.• Reduced ticket clarification time by 98% by optimizing the UX-dev handoff process, improving workflows and documentation.• Established Nexis+AI UX Guidelines, enhancing design consistency and team efficiency. Led, planned, and managed the design team\'s workflow on Guidelines.• Achieved 90% WCAG accessibility compliance by conducting accessibility audits and implementing best practices.• Led design thinking and ideation workshops with product, tech, and marketing teams to align UX strategy with business goals.• Facilitated the migration from Adobe XD to Figma, conducting training and knowledge-sharing sessions to enhance team proficiency.

Donetsk National University

MSc, Mathematics