Archana Jha
Lead Manager Wfm @HSBC
Signup · Get unlimited contacts
WORK HISTORY
Lead Manager Wfm @HSBC
Bangalore Urban, IN
Currently leading a WFM team of scheduling, short term planning and Service Level ManagementEarlier was leading a GCC team of Assistant Manager and Managers supporting Incident Management, Reporting and Real time monitoring for Asian markets.
EDUCATION
Indraprastha Law College, Greater Noida
Bachelor of Laws - LLB, Law
St. Joseph's Convent High School, Patna
Bihar Secondary School Exam Board, Arts..
Delhi University
Post Graduation, Arts
Patna Women's College
Graduation, Humanities/Humanistic Studies
ABOUT ARCHANA JHA
20 yrs of contact centre experience. 16 yrs of WFM experience 7 yrs 7 months of Sales & Sales coordination experience. 3 yrs of School teaching. Specialties:Team Management, Hiring, Training, Stakeholder Management, Forecasting and Capacity planning, Data analysis, Scheduling, Coordination and Customer relations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.