Aquib Khan
Product Support Engineer @Intuit
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WORK HISTORY
Product Support Engineer @Intuit
Toronto, ON, CA
EDUCATION
Osmania University, Hyderabad
Bachelor of Science - BS, Electronics
Lambton College
DevOps for Cloud Computing
Institute of Max Structural Designing
High School Diploma, Computer Science
ABOUT AQUIB KHAN
Technical Support Specialist with over 6 years of experience supporting SaaS platforms, enterprise software, and smart devices across Tier 1 and Tier 2 roles. Skilled in resolving technical issues via phone, email, and chat while maintaining high CSAT and SLA compliance.I\'ve worked at Amazon (Alexa), Knoah Solutions (Google Nest), and early-stage startups like Founders Fusion, where I supported users during SaaS product launches, resolved onboarding issues, authored FAQs, and collaborated with engineering teams to triage bugs.My toolkit includes Zendesk, Salesforce, JIRA, Confluence, Windows, Linux, DNS, SSL/TLS, and AWS monitoring tools. I’m highly adaptable, customer-focused, and comfortable in both high-volume enterprise settings and fast-moving startup environments.Currently open to new opportunities where I can deliver excellent user support, improve documentation, and streamline troubleshooting workflows.Key Skills: Zendesk, Troubleshooting, SaaS, Ticketing Systems, Customer Onboarding, JIRA, Windows/Linux Support, Technical Documentation
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