Anupam Kahol

Customer and Digital Strategist Transformation Leader @IBM

London, GB

I am passionate about bridging the gap between business strategy, technology and value delivery —spearheading innovative solutions, shaping industry thought leadership, and delivering measurable impact and engaged in end-to-end customer-led digital transformation across key industries like Public Sector, Retail and Business Banking, Energy firms, Telecom and Consumer Goods. My areas of focus are:Customer Strategy & Experience Design – Defining vision, value frameworks, and transformation roadmaps to reimagine customer journeys and build differentiated experiences.Platform Strategy & CX Implementation – Partnering with technology teams to design and deliver scalable digital products and solutions across Marketing, Sales planning and execution and Service delivery leveraging leading SaaS and on Premise CRM and Customer Engagement platforms.End-to-End Transformation – Leading engagements from strategy to execution, enabling clients to operationalise and realise value from new capabilities and bring in my wide ranging experience in Analysis, Design, Program Delivery, Value Realisation and Organisational/Technology change management.

NUS Business School

MBA

Columbia Business School

Digital Strategies for Business: Leading the Next Generation Enterprise

Punjab Technical University

B.Tech