Anuj Malhi
Director of Dts Service Management @关于化险咨询 (Control Risks)
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WORK HISTORY
Director of Dts Service Management @关于化险咨询 (Control Risks)
London, GB
Accountabilities: Setting the Service Management strategy for the organisation. Responsible for implementation, delivery, and demonstrating return and/or value on investment, whilst aligning to best practices, primarily ITIL, adhering to industry standards such as ISO and Cyber Essentials. Accountable for the Global Service Desk function, onshore and offshore Service Delivery capability, Service Management (all process disciplines, Incident, Request, Change, Problem, Service Design, Service Transition, etc.) and ServiceNow Product Owner for Control Risks.
EDUCATION
King Edward VI College, Stourbridge
Three A-Levels in Chemistry, Biology and Computing
Aston University
Bachelor of Science - BSc (Hons), Internet Systems
ABOUT ANUJ MALHI
An ITIL 4 (MPT) Professional, ITIL v3 Expert and Certified Agile Service Manager (CASM) who enjoys process introduction and refinement to generate business value-add. Experience primarily within the financial and risk consultancy sectors, with insights within the retail and manufacturing domains. Accountable for building and managing teams within the UK and offshore; India, Portugal, Canada, France. I have worked with a range of ITSM tools, primarily ServiceNow. Experience includes managing corporate clients, external partners and driving gains through supplier management. Aspirations are to acquire further knowledge, experience and skills to work towards IT Consultancy positions.
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