Antonia Bennett
Design Assurance, Experience Design @Lloyds Banking Group
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WORK HISTORY
Design Assurance, Experience Design @Lloyds Banking Group
North West, GB
Co-creating and embedding ways of ensuring experience quality for customers and colleagues across the organisation; to deepen relationships, drive value and reduce risk.
EDUCATION
Leeds Beckett University
BA Hons European Marketing, European Marketing
Ecole superieure de commerce de Normandie
BA Hons European Marketing, Diploma in Marketing - Sales and diploma in Human Resources
SKILLS
ABOUT ANTONIA BENNETT
A CX professional and strategic brand leader working in Experience Design for the UK\'s largest Retail and Commercial Bank. Over 20 years brand, marketing and experience roles and a history of developing challenger and established brands, and delivering memorable and measurable campaigns.Currently working to embed Design methods, tools and standards across the organisation to raise the bar on customer experience. Proven strengths in Design Thinking, Brand Strategy and a Professional Certificate in CX. Has lived and worked in the UK, Europe and the US. Career aspirations are to successfully manage and implement CX strategies and Assurance to build experience led brands, or to apply that knowledge across multiple organisations through strategic consultancy.Trustee for the RFU\'s official charity, the Injured Player\'s Foundation and member of the Group\'s Gender Advisory Panel.
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