Anthony Hermes Federolf
Bilingual Customer Service Representative for Lufthansa and Miles & more @Lufthansa InTouch
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WORK HISTORY
Bilingual Customer Service Representative for Lufthansa and Miles & more @Lufthansa InTouch
Berlin, DE
Miles & More - Status Reservations - January/25 - Present- Groups & Inventory - Groups and Charter Flights Reservations - April/24 - December/24- Miles & More - Status Reservations - Mar/23 - April/24- General Reservations - Jun/22 - Mar/23
EDUCATION
Universidade Paulista
Bachelor's degree, Business Administration and Management, General
Colégio São Sabas
12/2004, School Graduation
Colégio Visconde de Porto Seguro
Bachelor of Arts (B.A.), School Graduation
SKILLS
ABOUT ANTHONY HERMES FEDEROLF
8 years of professional experience in Gastronomy and Hospitality in São Paulo, Brazil, and Berlin, Germany.+2 year experience in Customer Service at Lufthansa InTouch for General Reservations and for Miles & More customers.Outgoing, friendly personality, with the ability to make customers feel valued. Passionate about delivering an exceptional service to customers. Dedicated to identify customer needs and deliver effective solutions to all problems. Committed to utilizing my skills to help others, while working towards the mission of a company. Strong soft skills, as teamwork, adaptability and well-organized. Strong listening and communication abilities. Ability to effectively deal with conflict. Willingness to learn.
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