Anthony Hill
Director, Client Solutions @Freewheel
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WORK HISTORY
Director, Client Solutions @Freewheel
London, GB
EDUCATION
University of Hertfordshire
Business Studies, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT ANTHONY HILL
High performing Director with over 16 years’ experience within IT and SaaS client service management, inclusive of Technical Account Management, Customer Success, Solutions Engineering, Support Engineer-ing, Service Transformation, Professional and Managed Services disciplines. Motivated on building and running scalable service functions, centered on exceptional customer experi-ence and continuous improvement, whilst creating a progressive, diverse, and equitable culture to foster high performing teams. I also have passion for promoting the agenda of sustainability and Corporate Social Responsibility (CSR) within our business practices, especially leveraging the opportunities of AI and automation through data. Key Skills & Experience -Client Service and Operations disciplined spanning both start-up (40-50 people) and global corpo-rate organisations people), within IT Managed Services, MarTech & AdTech- Line Management and ‘Manager of Managers’ experience with IT Support Engineers, Technical Ac-count Managers, Customer Success Managers and Solutions Engineers- Principally focused on pre-sales consulting, customer onboarding & ongoing customer success prac-tices- Consulting, implementing, and managing services for global brands and agencies including Tesco, H&M, L’Oréal, EY, Virgin Atlantic, Mondelez, Dentsu Aegis, Havas, & GroupM- ITILv3 qualified, with commercial & technical knowledge of IT infrastructure environments and Ag-ile software development methodologies- Industry recognised software experience: Workday, Salesforce, Zendesk, Smartsheet, MS Dynamics CRM, SAP, Aha, Atlassian Confluence & JIRA, Asana and Microsoft Office 365.
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