Lori Beck

Director @Freewheel

Chicago, IL, US

Customer Success· Direct enterprise-level support operations for systems processing $23B+ in annual media spend, ensuring rapid resolution, client satisfaction, and operational excellence.· Identified and implemented workflow automation initiatives, eliminating 58 manual tasks and saving 80+ resource hours monthly.· Collaborate with clients, vendors, and cross-functional teams to deliver enhancements that drive adoption and reduce inbound support volume by 87%.Technical Strategy & Support· Support cloud migration and technical initiatives, partnering with engineering on roadmaps, QA execution, and regression testing to ensure smooth, high-quality deployments of mission-critical applications.· Orchestrate EDI integrations and optimize workflows, leveraging SQL expertise to analyze data and generate executive-level reporting.· Drive continuous improvement by identifying inefficiencies through data analysis and implementing solutions that elevate service outcomes.Sales Enablement & Revenue· Manage a $7M revenue portfolio to drive growth and long term partnerships.· Expand client base by building vendor profiles and identifying strategic growth opportunities.· Team with Sales, Legal, and Engineering to structure client agreements, growth strategies, and strengthen long-term client engagement and compliance.Client Relationship Management· Build and sustain long-term partnerships by providing strategic guidance and operational support, fostering long-term partnerships.· Serve as senior escalation point, maintaining a customer-first approach to issue resolution.

Ohio University

Bachelor of Business Administration (BBA)