Anshita Srivastava
Customer Success Manager @foundit
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WORK HISTORY
Customer Success Manager @foundit
Hyderabad, IN
Handling a base of 150 Customers for Asia Pacific region. Responsible for customer retention and on-time renewal to improve the overall renewal rate. Tracking key metrics of account usage and regular interactions with customers to improve the metrics. Strong understanding of the Product and hands on experience to resolve the issues, highlight the issues/requirements to the Product team. Collaborate with Operations and Product team to improve the overall productofferings. Acting as the internal voice of the customer to optimize processes, workflows and systems to drive effective customer engagement. Capturing customer requirements and communicating to Product team. Proactively identifying potential upsell and cross sell opportunities for existing accounts and highlight it to sales team. Promote new features and products to existing customers.
EDUCATION
Jaipuria Institute Of Management
PGDM, Marketing, Retail Management
SKILLS
ABOUT ANSHITA SRIVASTAVA
Experienced Assistant Manager with a demonstrated history of working in the digital…
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