Rahul S
Enterprise Customer Success Manager @foundit
Signup · Get unlimited contacts
WORK HISTORY
Enterprise Customer Success Manager @foundit
Own end-to-end account health for the Enterprise business, balancing technical stability, customer success outcomes, and product adoption across ATS-integrated clients->Lead ATS and platform integrations (job ingestion, candidate sync, recruiter workflows) by working closely with customer IT/TA teams and internal product & engineering, improving integration success and data accuracy by ~25%->Act as the primary techno-functional SPOC, translating customer hiring workflows into platform configurations and resolving API, data sync, and process-level issues->Conduct enterprise onboarding, product deep dives, and feature enablement sessions (70+ sessions) to drive adoption across recruiters, hiring managers, and HR leadership->Monitor account health dashboards (usage trends, recruiter activity, ATS sync status, ticket patterns), enabling early risk identification and reducing escalations by ~30%->Perform root cause analysis for platform and ATS issues by validating logs, job feeds, and workflow mappings, cutting resolution turnaround time by ~25–30%->Partner with Product teams to share structured customer feedback and recurring integration gaps, directly contributing to platform enhancements and roadmap prioritization->Support customers during peak hiring cycles, ensuring platform reliability, minimal downtime, and uninterrupted recruitment workflows->Build trusted relationships with enterprise stakeholders, positioning Foundit as a strategic hiring technology partner rather than a transactional job board.
EDUCATION
BLOOMING BUDS BETHANIA SENIOR SECONDARY SCHOOL CBSE
XII -70% X -94%
Karpagam Institute of Technology
Bachelor of Technology - BTech
ABOUT RAHUL S
Technical Account Management| Product-Led Growth | Enterprise Solutions Expert|Customer Success
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.