Anne Kanuya

Business Operations Manager @Vacasa

OR, US

Oversee operations in assigned locations, managing a specific portfolio of properties.• Develop and grow a relationship with the property owners by proactively communicating and becoming the subject matter expert on their properties. Ensure they are clean, maintained, and well cared for.• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.• Lead hiring, onboarding, and training of new hires to fulfill business requirements.• Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.• Manage an efficient and high-quality team, ensuring they are trained and effective and adhere to all Vacasa policies and procedures.• Partner with and assist the Business Development Representative when new units join the portfolio.• Conduct regular inspections before guest and owner arrivals, including occasional performance evaluations for housekeeping and maintenance duties.• Supervise operations staff and keep employees compliant with company policies and procedures.• Manage inventory and supply chain operations to deliver goods and services promptly and accurately.• Oversee all Short-Term Rental (STR) management operations within the building, ensuring the timely receipt and processing of all daily reservation emails. Additionally, prepare for the arrival of guests on the following day, including those arriving through Vacasa. • Respond promptly to emails, calls, and tickets to resolve guest and homeowner concerns effectively. Provide strong support to lower-level employees managing demanding customers, ensuring we consistently deliver outstanding customer service.• At the end of each month, I prepare an invoice for all monthly check-ins and submit it to the Homeowner\'s Association (HOA). This invoice facilitates billing for all Short-Term Rental (STR) management entities implementing the check-in policy.

University of the People

Bachelor's Degree, Business Administration and Management, General, Business Administration and Management, General

Machame Girls High School

High School Diploma -, Physics, Geography & Mathematics

Hans Seidel College

Associate Degree, Hotel & Tourism Management