Anna Tucker Smart
Senior Lead for Customer and Colleague Journeys, Economic Crime Prevention Platform @Lloyds Banking Group
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WORK HISTORY
Senior Lead for Customer and Colleague Journeys, Economic Crime Prevention Platform @Lloyds Banking Group
London, GB
Understanding and improving end to end experiences of customers to improve effectiveness and efficiency in Economic Crime Prevention Platform.
EDUCATION
University of Warwick - Warwick Business School
Postgraduate Diploma, Local Government Management
Leeds Trinity University
Postgraduate Certificate in Education (PGCE), Secondary History
Durham University
BA(Hons): First Class, History
ABOUT ANNA TUCKER SMART
I get a kick out of helping to make work work better, for both customers and colleagues, using a variety of approaches. I have deep experience in leading Organisational Transformation and moving to new Target Operating Models through both Strategy and HR lenses across financial services, local government and the voluntary sector. My particular skills are- Leading and managing people- Coaching and mentoring - Building relationships- Collaborating across functions - Managing and delivering change- Strategy- Innovation- Service Design- Systems Thinking- Agile- Lean- Continuous Improvement approaches- Facilitation, learning and training- Leadership Development - Culture change- Skills gap analysis - Problem solving- Programme and Project Management - Communication- Business analysis- Operational management- Working under pressure- Psychology and emotions of change- Curious and open minded
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