Anna Kelshaw
Director @Capgemini Invent
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WORK HISTORY
Director @Capgemini Invent
Leading customer service transformation through design & implementation of digital solutions, service strategy and design, customer and user journey improvement and operational optimisation.Led multiple transformation programmes across public sector, utilities, retail and consumer products sectors improving customer and user experience and increasing operational efficiency, Designed, developed and deployed new technologies, operating models, vision & strategy and change programmes to transform ways of working
EDUCATION
University of the West of England
Post Graduate Diploma
University of London - Goldsmiths' College
BA Hons
Chartered Institute of Purchase and Supply
CIPS
ABOUT ANNA KELSHAW
An accomplished leader with a proven track record in customer service, contact centre…
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